SMS Terms of Service

Last Updated: November 2024

1. Program Description

Spin Cycle Rentals offers SMS messaging services to provide customers with important updates and information about our rental services. By opting in to our SMS program, you consent to receive automated text messages from us.

2. Types of Messages Sent

We send the following types of SMS messages:

• Transactional Messages: Rental confirmations, pickup/delivery notifications, billing receipts, and appointment reminders
• Informational Messages: Service updates, policy changes, safety information, and operational notices
• Promotional Messages: Special offers, discounts, new service announcements, and loyalty program updates (only with explicit opt-in)
• Customer Care Messages: Responses to inquiries, support communications, and feedback requests

3. How to Opt-In

You can opt-in to our SMS program by:

• Checking the SMS consent box on our website forms
• Texting a specific keyword to our dedicated number
• Providing explicit consent during phone interactions
• Signing up through our mobile application

Consent is not a condition of purchase. Standard message and data rates may apply.

4. Message Frequency

Message frequency varies based on your interactions with our services:

• Transactional messages: Sent as needed for your rental activities
• Promotional messages: Typically 0-4 messages per month
• Informational messages: Sent as necessary for service updates

5. How to Opt-Out

You can opt-out of SMS messages at any time:

• Text STOP to any message you receive from us
• Contact us through our customer service channels
• Update your preferences in your account settings

After texting STOP, you will receive one confirmation message and then no further messages unless you opt-in again.

6. Carrier Compliance & Supported Carriers

We support messaging to all major U.S. carriers including but not limited to:

• AT&T
• Verizon
• T-Mobile
• Sprint
• Boost Mobile
• US Cellular
• Cricket
• MetroPCS

Carriers are not liable for delayed or undelivered messages.

7. Cost and Charges

Message and data rates may apply depending on your mobile carrier and plan. We do not charge for sending messages, but your carrier may apply standard messaging and data rates. Contact your carrier for details about your specific plan.

8. Help and Support

For assistance with our SMS program:

• Text HELP to any message you receive
• Call: (918) 505-2330
• Contact form: spincycleok.com/contact

9. Privacy and Data Protection

We respect your privacy. Your mobile number and consent information will be used solely for the purpose of sending you the messages described in these terms. We will not share your mobile number or SMS consent with third parties or affiliates for their own marketing purposes.

For complete details on how we handle your personal information, please review our Privacy Policy.

10. Program Changes and Termination

We reserve the right to modify or terminate our SMS program at any time without prior notice. We will notify you of any significant changes to these terms via SMS or email.

11. Limitation of Liability

To the extent permitted by applicable law, Spin Cycle Rentals shall not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your carrier.

These SMS Terms of Service are incorporated by reference into our Privacy Policy.